At Syndicate Services, we aim to provide a smooth and transparent booking and membership experience. Our cancellation and refund terms may vary depending on the hotel, resort, travel provider or other third-party service involved. The applicable policy may also depend on factors such as the season, booking type, duration between cancellation and travel/check-in date, and the terms of the service provider.
Cancellation & Amendment Policy
- Processing Fee: Syndicate Services may charge a 10% processing fee on applicable cancellations or amendments.
- Plan Amendment/Change: A charge of 20% of the total package booking amount may apply for amendments or changes to the original travel plan.
- Cancellation After Confirmation: A 30% cancellation charge may apply after confirmation of the booking or issuance of the hotel voucher.
- Cancellation Before Travel:
- Cancellation made more than 10 days before the travel date: Up to 50% of the package cost may be charged, depending on the applicable supplier policy.
- Cancellation made within 7 days of the travel date: Up to 100% of the package cost may be charged.
- Once the travel period has commenced, changes to the original travel plan may not be permitted. Any amendment will be subject to availability and approval from the relevant service provider.
- Cancellation or amendment requests must be submitted in writing via email from the registered email address used for the booking.
Hotel & Resort Cancellations
Cancellation policies differ from one hotel or resort to another. The applicable hotel or resort cancellation policy will take precedence where it differs from the general policy of Syndicate Services.
Any cancellation charges imposed by the hotel, resort or other service provider will be deducted from the amount refundable to the customer.
Force Majeure & Unforeseen Circumstances
No refund may be available where cancellation or non-use of services occurs due to circumstances beyond the reasonable control of Syndicate Services or the service provider, including:
- Natural disasters
- Landslides
- Severe weather conditions
- Pandemics or similar health emergencies
- Political disturbances
- Terrorism
- Government restrictions
- Other unforeseen circumstances beyond reasonable control
Where possible, Syndicate Services may assist customers with rescheduling or alternative arrangements, subject to availability and the policies of the relevant service providers.
Refund Processing
Eligible refunds will be calculated after deducting:
- Applicable cancellation charges
- 10% processing fee, where applicable
- Hotel/resort cancellation charges
- Airline/railway charges
- Payment gateway or transaction charges
- Any other applicable third-party charges
Refunds will be initiated only after receiving a written cancellation request and, where applicable, the refund from the concerned hotel, resort, airline, railway or other service provider.
Refund Timeline
Eligible refunds will generally be processed within 7–14 working days after Syndicate Services receives the applicable refund amount from the concerned service provider.
For bookings involving airlines, railways, hotels or other third-party providers, the actual refund timeline may be longer depending on their processing time.
Mode of Refund
Approved refunds will normally be made through the same payment method used for the original booking, such as:
- Credit Card
- Debit Card
- UPI
- Net Banking
- Bank Transfer
Cash refunds are not permitted.
In certain circumstances, Syndicate Services may offer future travel credit or an alternative booking instead of a monetary refund, subject to company discretion and the applicable supplier’s terms.
Non-Refundable Charges
Payment gateway charges, transaction fees and other charges that are specifically identified as non-refundable at the time of booking will not be included in the refund.
Partial refunds, where applicable, will be calculated strictly according to the applicable cancellation policy.
Travel Insurance
Travel insurance is available only upon request and is provided through a third-party insurance provider. Insurance coverage, exclusions, claims and refunds will be governed by the terms and conditions of the respective insurance company.
Any cancellation charges applicable to the booking will continue to apply according to the relevant cancellation policy.
Important Notes
- All cancellation and amendment requests must be made in writing via email.
- Any change to an existing booking must be requested in writing before the applicable deadline.
- Cancellation or amendment is not considered confirmed until written confirmation is provided by Syndicate Services.
- Refund eligibility is subject to the applicable hotel, resort, airline, railway and other supplier policies.
- Customers are advised to carefully review the cancellation terms before confirming a booking.
Syndicate Services reserves the right to modify this Refund and Returns Policy where necessary. The policy applicable at the time of booking will generally govern the cancellation and refund process, subject to applicable law and third-party supplier terms.